Safaricom - 2021 Sustainable Business Report

77 SAFARICOM SUSTAINABLE BUSINESS REPORT 2021 / STANDING TOGETHER: GOING BEYOND / OUR MATERIAL TOPICS //// OUR STAKEHOLDERS / KPI SUMMARY 2021 SEMA SURVEY SUMMARY ENGAGEMENT INDEX of our members of staff feel connected and are committed to our organisation FY20: 89% WORK ENVIRONMENT of our members of staff believe that we strive to create a conducive work environment for our people FY20: 80% SPIRIT INDEX (OVERALL) of our members of staff understand what is expected of them under the Spirit of Safaricom FY20: 91% SPIRIT - CREATE THE FUTURE of our members of staff believe in our ability to create the future FY20: 74% SPIRIT - EARN CUSTOMER LOYALTY of our members of staff are confident of the measures we have introduced to earn customer loyalty FY20: 84% SPIRIT - GET IT DONE TOGETHER of members of staff believe in the effectiveness of the measures introduced to promote collaboration FY20: 73% SPIRIT - LEARN FAST, TOGETHER of our members of staff believe in the ‘fail fast’ approach to innovation and learning FY20: 76% ETHICS AND INTEGRITY of our members of staff believe that our business is run ethically, with high levels of integrity FY20: 70% CSR of staff believe that we are committed to Kenyan society and engage constantly with communities when providing solutions FY20: 88% HEALTH, SAFETY AND WELLNESS of our members of staff believe that we are committed to providing a safe workplace and ensuring the wellness of our people FY20: 85% DIVERSITY AND INCLUSION of our members of staff believe that we celebrate our diverse workforce FY20: 83% COMMUNICATIONS of our members of staff believe that we are open in communication across various levels of influence FY20: 81% CAREER DEVELOPMENT of our members of staff feel that they have an opportunity for advancing their careers and achieving their full potential within our organisation (FY20: 81% 92% 81% 98% 80% 84% 77% 75% 75% 89% 88% 85% 85% 84%