Safaricom - 2021 Sustainable Business Report

7 SAFARICOM SUSTAINABLE BUSINESS REPORT 2021 //// STANDING TOGETHER: GOING BEYOND / OUR MATERIAL TOPICS / OUR STAKEHOLDERS / KPI SUMMARY SAFARICOM AT A GLANCE 2 000 YEAR FOUNDED Nairobi HEADQUARTERS 39.9 million TOTAL CUSTOMERS 5 526 NETWORK SITES 435 DEALERS 4 456 PERMANENT EMPLOYEES 247 869 AGENTS KSh 264 b TOTAL REVENUE IN FY21 64.4% PERCENTAGE MARKET SHARE IN MOBILE SUBSCRIPTIONS* 10 080 km FIBRE OPTIC FOOTPRINT 96% 2G 95% 3G 94% 4G OF THE KENYAN POPULATION COVERED BY OUR NETWORK * As at 31 March 2021 as per Q3 CA Operators’ Returns