Safaricom - 2021 Sustainable Business Report

59 SAFARICOM SUSTAINABLE BUSINESS REPORT 2021 / STANDING TOGETHER: GOING BEYOND //// OUR MATERIAL TOPICS / OUR STAKEHOLDERS / KPI SUMMARY INTERNET OF THINGS (IOT) SOLUTIONS FOR OUR ENTERPRISE CUSTOMERS IoT makes everyday objects (things) ‘smart’ by enabling them to transmit data and automate tasks, without requiring manual intervention. By supporting key sectors, IoT has the potential to enhance efficiencies and improve productivity through reduced reliance on manual inputs. We continue to expand our range of IoT business solutions for use in areas such as telematics, asset management and tracking and utilities. One example is the telematics solution we provided for the National Transport Safety Authority (NTSA). This was implemented in 15 000 matatus (public service vehicles) to track various aspects of driver activity. The solution, which operates throughout Kenya, tracks adherence to speed limits, thereby enhancing safety. At year-end, we had provided 726 100 IoT connections, representing growth of 5.7%. as little as KSh 1 through the smart meter. The latter connects to Safaricom’s Narrow Band Internet of Things (NB IoT) and accepts M-PESA payments. The NB IoT network provides connectivity that enables M-Gas to replace the cylinder in customers’ homes before the gas runs out, providing a reliable virtual pipeline supply. In FY21, M-Gas launched additional depots in Mkuru Kwa Njenga, Huruma and Kibera and expanded reach to approximately 41 000 customers. An M-Gas agent on his way to a cylinder change in Mukuru kwa Njenga FUTURE FOCUS • Launch an M-PESA ‘super-app’ to consolidate all products and services under one app, thereby allowing MSMEs to create their own apps within the M-PESA ecosystem. • Launch Afya Moja, a medical records health portability platform. • Scale up the e-fertiliser subsidy programme to reach one million farmers within the next two years. • Secure a telecoms operating licence for the Ethiopian market by the end of May 2021. • Partner with Huawei to trial an innovative new solution for restaurants to help them digitise their menus and ordering systems, integrating with M-PESA for easy payments. SDG4: QUALITY EDUCATION During the COVID-19 pandemic, we partnered with UNESCO and Eneza’s Shupavu 291 solution to give students access to mentors and information on Science, Technology, Engineering and Mathematics (STEM) subjects via SMS. Over an 11-week period, over 40 radio stations and a local TV channel aired the live shows during which students were encouraged to send questions via SMS to 40291. The mentors and facilitators of the show then sent responses to each question. Approximately 600 000 of our customers participated in the initiative. 15 600 5 500 562 000 143 000 TELEMATICS CONNECTED COOLER MACHINE-TO-MACHINE SIM MANAGEMENT CONNECTIONS CONNECTIONS Use cases such as fleet management e.g. remote monitoring of PSVs Partnership with Kenya Breweries Limited Such as M-Gas Use cases such as smart metering