Safaricom - 2021 Sustainable Business Report

43 SAFARICOM SUSTAINABLE BUSINESS REPORT 2021 / STANDING TOGETHER: GOING BEYOND //// OUR MATERIAL TOPICS / OUR STAKEHOLDERS / KPI SUMMARY We also expanded our footprint by 1 080 kilometres to close the year at 10 080 kilometres. This enabled us to supply more homes and businesses with high speed connectivity. Capacity has multiplied almost four times on the Nairobi- Mombasa connection, and we can carry total traffic from sites connected via fibre to the home or mobile. This has had the added advantage of ensuring we are future proofed against the anticipated growth in traffic and well positioned for the provision of other supplementary services. We delivered a state-of-the-art core network Subscriber Database Management (SDM) platform that’s not only highly resilient against network disturbances but is also future-proof, offering robust support for up-coming technologies such as 5G and improved support for existing ones. This has provided improved performance and increased capacity, thus establishing a solid foundation for the future evolution of our network. This will enable our sites to carry more traffic and hence give our data customers a better network experience. OUR FIBRE FOOTPRINT SITES (BTS) CONNECTED (%) FOOTPRINT (TOTAL KILOMETERS TO DATE) FY18 FY19 FY20 FY21 ENTERPRISE CUSTOMERS CONNECTED (TOTAL TO DATE) FY18 FY19 FY20 FY21 FY18 FY19 FY20 FY21 FY18 FY19 FY20 FY21 RESIDENTIAL HOMES (TOTAL TO DATE) FY18 FY19 FY20 FY21 204 234 142 099 107 762 48 648 348 144 331 189 297 895 142 060 PASSED CONNECTED The COVID-19 restrictions led to a significant increase in residential homes connected as consumers transitioned to working from home. Similarly, the restrictions also led to a rise in connected enterprise customers on the back of increased demand for ICT services. ENTERPRISE BUILDINGS CONNECTED (TOTAL TO DATE) 1 922 6 237 5 469 6 700 9 000 10 080 5 992 11 911 15 300 2 424 3 960 4 327 50% 55% 64% 65%