• Standing Together: Going Beyond 2021

Safaricom at a Glance

0 YEAR FOUNDED
Nairobi HEADQUARTERS
0 million TOTAL CUSTOMERS
0 NETWORK SITES
0 DEALERS
0 PERMANENT EMPLOYEES
0 AGENTS
KSh 0 b TOTAL REVENUE IN FY21
0% PERCENTAGE MARKET SHARE IN MOBILE SUBSCRIPTIONS*
0 km FIBRE OPTIC FOOTPRINT
0% 2G 0% 3G 0% 4G OF THE KENYAN POPULATION COVERED BY OUR NETWORK

Our Response to COVID-19

We activated our pandemic response plan and crisis management team in January 2020 as it rapidly became apparent to us that we were dealing with a global pandemic that would have far reaching implications not just in China, but globally.

The COVID-19 pandemic highlighted the way in which we are all connected and re-affirmed our belief that our present and future are inextricably linked to the wellbeing of the society that we serve. Against this backdrop, we unhesitatingly stepped up to support our stakeholders during the pandemic. A snapshot of how we did so is set out below, with further COVID-related actions woven into the narrative throughout this report.

Support to staff

Voluntary, free COVID testing for staff and dependants. Over 6 000 tests conducted.

Support to Government

Provided communication support through airtime and bundles for frontline health workers.

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Hear From Our Leaders

“We are committed to building a resilient and world class network infrastructure that will support our country’s economic development.”

MICHAEL JOSEPH

Chairman and Non-Executive Director Safaricom PLC

MESSAGE FROM OUR CHAIRMAN

As the Chairman of the Board, it is my pleasure to present to you our 10th Sustainable Business Report. The past year has been one of far-reaching changes and extraordinary circumstances. Key among these changes was the retirement of our long-serving Board Chairman Nicholas Ng’ang’a in July 2020.

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“Adoption of the SDGs has enabled us to become a more sustainable company, creating meaningful impact for communities that we serve.”

PETER NDEGWA

Chief Executive Officer Safaricom PLC

MESSAGE FROM OUR CEO

Last financial year was an extremely challenging period. I joined Safaricom at an extraordinary time when the COVID-19 pandemic was at its peak and majority of our members of staff had transitioned to working from home. I am grateful for the warm welcome and support accorded to me by the Board and staff of Safaricom PLC as I settled into my role.

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FY21 In Review