Our Business

Safaricom PLC (Safaricom) exists to transform lives. Our products and services play a central role in the daily lives of 35.6 million Kenyans. We provide a broad array of products and services based on voice and data telecommunications platforms to subscribers that range from individuals to businesses of all sizes (SME to Enterprise) and the government. We operate solely in Kenya and our headquarters are located at Safaricom House in Nairobi.

This section presents a brief overview of the company and the business ecosystem within which we operate. It includes a summary of our strategy, an explanation of how sustainability fits into our strategy, our business model, and an assessment of the total value we have created and allocated during the reporting period.

Safaricom at a glance

Safaricom PLC (Safaricom) exists to transform lives. Our products and services play a central role in the daily lives of 35.6 million Kenyans.

Our business model

We publish this report to disclose the progress we have made towards our goal of building a more sustainable future.

Our corporate strategy

We aspire to use our products and services to transform lives and contribute to sustainable living throughout Kenya.

True value assessment

We monitor and measure our contribution to Kenyan society continuously.