Safaricom - 2020 Sustainable Business Report

SAFARICOM 2020 | SUSTAINABLE BUSINESS REPORT 74 INTRODUCTION OUR BUSINESS OUR MATERIAL TOPICS OUR STAKEHOLDERS CONCLUDING REMARKS 2020 SEMA survey summary Purpose Work Environment Create the future Engagement Index Ethics and Integrity Customer Loyalty Diversity and Inclusion CSR Getting it done together Communication Health, Safety and Wellness Spirit Index Career Development Spirit Index (Overall) 91% 80% 74% 89% 70% 84% 83% 88% 73% 81% 85% 76% 81% 91% of our members of staff believe that Safaricom is purpose driven and that we are committed to our mission of transforming lives of our members of staff believe that Safaricom strives to create a conducive work environment for its people of our members of staff believe in our ability to create the future of our members of staff feel connected and are committed to the organisation of our members of staff believe that the business is run ethically and has embraced high levels of integrity of our members of staff are confident of the measures introduced to earn customer loyalty of our members of staff believe that we celebrate our diverse workforce of staff believe that Safaricom is committed to Kenyan society and constantly engaging with communities when providing solutions of members of staff believe in the effectiveness of the measures introduced to promote collaboration of our members of staff believe that we are open in communication across various level of influence of our members of staff believe that Safaricom is committed to providing a safe workplace and ensuring the wellness of its people of our members of staff believe in the ‘fail fast’ approach to innovation and learning of our members of staff feel that they have an opportunity for advancing their careers and achieving their full potential within Safaricom of our members of staff understand what is expected of them as part of NEO spirit 5% YoY 1% YoY 7% YoY 23% YoY 1% YoY 8% YoY 5% YoY 9% YoY 2% YoY