Safaricom - 2020 Sustainable Business Report

SAFARICOM 2020 | SUSTAINABLE BUSINESS REPORT 8 INTRODUCTION OUR BUSINESS OUR MATERIAL TOPICS OUR STAKEHOLDERS CONCLUDING REMARKS Our response to COVID-19 In the face of COVID-19, each of us has to play our part in keeping ourselves safe. Safaricom is here with you as we move forward in these tough times Coronavirus toll-free line powered by Safaricom Thermal cameras worth donated to Ministry of Health worth KSh 200 million KSh 320 million redeemed by 677,000 customers Over 300 niched customer care executives Information centre Free LNM (Lipa Na M-PESA) and person- to-person transactions below KSH 1,000* Free bank to/from M-PESA transactions* charges for hospital paybills, dispensary and MyDawa payments Daily M-PESA transaction limit to support SMEs Daily M-PESA wallet capacity Use Bonga Points at any outlets with Lipa Na M-PESA till to buy food and basic necessities. 24/7 719 KSh 10 million ALWAYS THERE FOR YOU BONGA FOR GOOD M-PESA WALLET BANK ZERO RATED KSh 150,000 KSh 300,000 FOOD DONATIONS * from 16 March 2020 to 30 June 2020 At no extra cost for 90 days H O ME FIBRE 2X BANDWIDTH