Introduction
FY20 in review
Message from the Chairman
Message from our outgoing CEO
Message from our incoming CEO
Our Business
Safaricom at a glance
Our business model
Our corporate strategy
True value assessment
Our Material
Topics
Governance, business ethics and risk
Building regulatory resilience
Our network
Environmental stewardship
Innovation
Stakeholder
Engagement
Customers
Society
Employees
Regulators
Business Partners
Shareholders
Media
Concluding
Remarks
About Our
Reporting
How we calculate Emissions
How we determine our Material Topics
How we calculate our Water Consumption
2020 GRI Content Index
Letter of Assurance
Covid-19
Response
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Our response to COVID-19
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