2019 Sustainable Business Report

SAFARICOM SUSTAINABLE BUSINESS REPORT 2019 INTRODUCTION OUR BUSINESS OUR MATERIAL TOPICS STAKEHOLDER ENGAGEMENT CONCLUDING REMARKS 16 Year founded Customers (million) Market Share (% subscribers) Annual Revenue (KSh billion) Fibre Optic Footprint (kilometres) Network Sites M-PESA Agents Permanent Employees KENYA Headquarters 2000 31.8 62.4% 250.3 6,700 4,949 167,083 4,503 Nairobi Growth We are enterprising, innovative and take risks to grow – for self and business. Purpose When we focus on our purpose and our people, profits will follow naturally. Transforming lives Speed Simplicity Trust Twaweza When we come together, great things happen OUR CULTURE OUR PURPOSE OUR VALUES OUR PROMISE Trust Our customers, partners and colleagues trust us. We are accountable, vulnerable and authentic. Humanness We all matter; our diversity is our strength. 2G Coverage 3G Coverage 4G Coverage 96% 93% 57% (% population) (% population) (% population) SAFARICOM AT A GLANCE