Safaricom 2018 Sustainable Business Report

41 INTRODUCTION OUR BUSINESS OUR MATERIAL TOPICS STAKEHOLDER ENGAGEMENT 2018 SUSTAINABLE BUSINESS REPORT LOOKING AHEAD FY19 Goals • Complete testing of VoLTE (Voice over Long-Term Evolution) and VoB (Voice over Broadband) by the end of FY19 • Complete installations of smart commercial meters across network by March 2020 • Accelerate 4G and 4G+ densification to increase coverage and double speeds, from 150 to 300 Mbps • Achieve ISO 50001 certification by March 2020 • Achieve a SUR of less than 15 minutes in FY19 • Enhance rural broadband by converting 100% of our physical sites to 3G-enabled (currently at 96%) • Accelerate installation of cyclic batteries and enhance battery cycling configuration • Accelerate focus on renewable energy • Improve energy efficiency by converting sites from indoor to outdoor and replacing old R22 air conditioners with more energy-efficient inverter types and variable speed drive R410 air conditioners