Safaricom 2018 Sustainable Business Report

1 2018 SUSTAINABLE BUSINESS REPORT 02 14 26 56 76 INTRODUCTION FY18 IN REVIEW .......................... 6 MESSAGE FROM THE CHAIRMAN ...................... 10 MESSAGE FROM THE CEO .. 11 OUR BUSINESS SAFARICOM AT A GLANCE 16 OUR BUSINESS MODEL .......... 17 OUR SUSTAINABLE BUSINESS STRATEGY ............... 18 WHAT THE SUSTAINABLE DEVELOPMENT GOALS MEAN TO US ............................. 19 THE TRUE VALUE WE HAVE CREATED ................ 22 OUR MATERIAL TOPICS BUSINESS ETHICS, GOVERNANCE, RISK AND REGULATION ............................ 28 OUR NETWORK ........................ 34 ENVIRONMENTAL STEWARDSHIP .......................... 42 INNOVATION ............................ 47 STAKEHOLDER ENGAGEMENT OUR APPROACH .................... 56 SOCIETY ..................................... 58 REGULATORS ............................ 61 SHAREHOLDERS ...................... 62 MEDIA ........................................ 65 CUSTOMERS ............................. 66 BUSINESS PARTNERS ............... 68 EMPLOYEES .............................. 72 CONCLUDING REMARKS CONTENTS