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Executive Summary
The Year in Review
Message from the Chairman
CEO’s Review
Our Business
About Safaricom
Our Business Model
Our Strategy
The True Value We Have Created
Embedding Sustainability
Our Material Matters
Governance, Risk and Regulation
Network Quality
Innovation
Environmental Responsibility
Stakeholder Engagement
Customers
Employees
Business Partners
Shareholders
Society
Regulators
Media
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The Year in Review
Our most significant challenges and areas of progress during the year..