Jitambulishe – Voice Biometrics

This is a service that allows Safaricom Prepaid, Individual Post-pay and Hybrid customers to enroll their voice and use it to access services such as get PUK, Unlock M-PESA account, Get M-PESA PIN/ start key and replace their line conveniently by calling 100/234/200.

You need to be a registered Safaricom customer with an active Safaricom line.

  • To enrol your voice you need to dial 100/234/200
  • Select the Language of your choice [English |Kiswahili]
  • Select option to enrol your voice
  • Key in your National ID card number
  • Repeat the phrase “At Safaricom my Voice is my password” OR “Safaricom sauti yangu ndio kitambulisho changu” three times

No, you can only enroll your voice in either English or Kiswahili

You enjoy security and the convenience of accessing Safaricom products and services by your self. You can access services such as PUK, M-PESA PIN, Sim Replacement, Unlock your M-PESA account, Bar/Unbar your line and much more using your voice as your password.

Once enrolled, you can access the following services when you call  100/234

  Enrolment Level  Services I can access using my voice

Level 1

Customer enrolled by calling 100/234/200
  • Get PUK to unblock your line
  • Bar/ Unbar Line your line
  • Unlock your M-PESA account
  • Set/Reset/Change Bonga PIN
  • Check your M-PESA Balance
  • Transfer your Bonga points

Level 2

Enrolled as above and vetted further by Safaricom
  • Replace your Line
  • Get your M-PESA PIN/start key

No, there are no charges, the service is free of charge and is open to Prepaid, Postpaid individual and hybrid customers.

You can dial 100/234 and follow the prompts to delete your voice

1.Dial 100/234 and select “language”

2.Select the “Jitambulishe Service” option

3.Select the option to “delete your voice password”

4.Repeat your passphrase, ”At safaricom my voice is my password” or “Safaricom sauti yangu ndio kitambulisho changu” to delete your voice password.

You can re-enrol your voice again by simply calling 100/234 and follow the prompts to update your voice

1.Dial 100/234 and select “language”

2.Select the “Jitambulishe Service” option

3.Select option to “update your voice password”

4.Repeat your passphrase, ”At safaricom my voice is my password” or “Safaricom sauti yangu ndio kitambulisho changu” to update your voice password.

When you change the ownership of your line, the existing voice will be deleted and the new owner of the line will need to enrol their voice for Jitambulishe service.

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