Email Survey

Thank you for contacting Safaricom PLC

We value your feedback. Kindly respond to the short survey below on your experience.

Contact Info:

Q1. Based on the service received from received from our Representative, how likely are you to recommend Safaricom to your friends and family?

Give marks 0 to 10 (0 Low, 10 high)

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10

Q2. Please tell us how our email team can make your experience better?

Q3. Was your issue resolved by the Email Representative who handled your query?

Yes No

Q4 .When you contacted Safaricom via Email, What was your query about ?

Q5. How satisfied were you with the Email Representative who handled your query ?

Give marks 1 to 5 (1 Low, 5 high)

1

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5

Confirm you are not a robot:

6+8 =

^* We value your privacy, any personal data collected will be used for purposes of insights and will be handled in accordance with our Customer Privacy Statement