Safaricom – Annual Report 2022

Lets Go Beyond.

Simple • Transparent • Honest

FOR YOU

Safaricom PLC

Annual Report and
Financial Statements

2022

ABOUT OUR REPORT

Capitals
	Financial capital
	The pool of funds and assets that we maintain
	Human capital
	Our employees, and all the competencies, abilities experience and expertise that they bring to the Group
	Intellectual capital
	The policies, procedures, intellectual property (IP), knowledge that exists and is cultivated in our organisation, including our vision, mission, purpose, reputation, and the value of our brand
	Social and relationship capital
	The partnerships and relationships that we build and maintain with all our stakeholders, including our employees, providers and suppliers, and our communities
	Manufactured capital
	Our buildings, properties, fibre-optic and cable networks, towers and other infrastructure, and vehicles that support our operations
	Natural capital
	The beneficial projects that help to sustain the environment in which we operate

Our Strategic pillars
	Strengthen the core
	Financial services provider
	Accelerate new growth areas
	Achieve cost leadership

SAFARICOM AT A GLANCE

+6.4% YoY
42.44 million total customers

WHO WE ARE

Our purpose

To transform lives

Our vision

To become a purpose-led technology company

Our values

Simple, Transparent, Honest

MESSAGE FROM THE CHAIRMAN

Spirit of Safaricom
Purpose-driven, Customer obsessed, Innovative and Collaborative

MESSAGE FROM THE CHIEF EXECUTIVE OFFICER

Our foundations
Safaricom and M-PESA Foundations

OUR STRATEGIC APPROACH

+4.3% YoY
32.81 million one-month active customers

THE VALUE WE EMBED

4.7 million subscribers making use of M-Tiba solu􀀂on for sending, saving and spending funds for medical treatment

THE COMMERCIAL VALUE WE DELIVER

Over 3 million
businesses using M-PESA

CHIEF FINANCE OFFICER’S REVIEW

+5.7 YoY
262,004 M-PESA agents

HOW WE SAFEGUARD VALUE

3G Coverage at 98%
4G Coverage at 97%