SAFARICOM PLC
Annual Report and
Financial Statements
2021

FY21 at a Glance

SERVICE REVENUE PROFILE (%)

Voice outgoing 33.0% Fixed data 1.4%
M-PESA 30.3% Others 14.7%
Mobile data 17.9%
+12.0% YoY
Total customers to 39.90m
+9.9% YoY
One-month active customers to 31.45m
+12.4%
Distinct Bundle users to 16.71m
+31.5% YoY
Fixed Home customers to 137.39k

How we created value in 2021

Our COVID-19 response

Supporting our country

OUR FINANCIALS

Safaricom