SAFARICOM PLC
Annual Report and
Financial Statements
2021
Annual Report and
Financial Statements
2021
FY21 at a Glance
SERVICE REVENUE PROFILE (%)
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Voice outgoing | 33.0% | Fixed data | 1.4% | ![]() |
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M-PESA | 30.3% | Others | 14.7% | ![]() |
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Mobile data | 17.9% |
+12.0% YoY
Total customers to 39.90m
Total customers to 39.90m
+9.9% YoY
One-month active customers to 31.45m
One-month active customers to 31.45m
+12.4%
Distinct Bundle users to 16.71m
Distinct Bundle users to 16.71m
+31.5% YoY
Fixed Home customers to 137.39k
Fixed Home customers to 137.39k
How we created value in 2021
![for-customers for-customers](https://www.safaricom.co.ke/annualreport_2021/wp-content/uploads/2021/09/for-customers-1.png)
![our-society our-society](https://www.safaricom.co.ke/annualreport_2021/wp-content/uploads/2021/09/our-society-1.png)
![our-shareholders our-shareholders](https://www.safaricom.co.ke/annualreport_2021/wp-content/uploads/2021/09/our-shareholders-1.png)
![our-employees our-employees](https://www.safaricom.co.ke/annualreport_2021/wp-content/uploads/2021/09/our-employees-1.png)
Our COVID-19 response
Supporting our country
![our-customers our-customers](https://www.safaricom.co.ke/annualreport_2021/wp-content/uploads/2021/09/our-customers.png)
![our-community our-community](https://www.safaricom.co.ke/annualreport_2021/wp-content/uploads/2021/09/our-community.png)
![our-people our-people](https://www.safaricom.co.ke/annualreport_2021/wp-content/uploads/2021/09/our-people.png)
![our-economy our-economy](https://www.safaricom.co.ke/annualreport_2021/wp-content/uploads/2021/10/our-economy-2.png)