M-PESA agents

M-PESA Agents register customers, and process cash deposits and withdrawals on their behalf. There are over 11,000 M-PESA agents countrywide, with new outlets being added daily. For a current list of Agents please go to www.safaricom.co.ke

Who are these M-PESA agents?
There are a wide range of agents nationwide where cash can be deposited or withdrawn, and the number is growing all the time. Many are Safaricom Dealer stores, but there are also petrol stations, supermarkets, courier companies, cyber cafes, retail outlets and even banks where customers can go to perform cash in /cash out transactions.

How do agents make money?
The Agents act as cash in / cash out points, rather like a human ATM. They then buy & sell this e-money and for each transaction they do they earn a commission.

What is needed to become an M-PESA agent?
Any business wishing to become an agent needs to meet some basic minimum requirements and sign an M-PESA agent contract; details are available on application. They also need to have an e-money float and a cash float.Agents purchase an e-money float from M-PESA by depositing cash into the "real" bank account.

All agents have an existing business e.g. selling groceries, airtime, fuel etc. They therefore already deal in cash. We do not expect shops to have to increase the amount of cash they hold - they already have processes and security to cover their cash & stock requirement.

Click here for details on how to become an M-PESA Agent.